A Grimm Design

Shop Policy

Thanks for taking the time to learn more about the shop policies. The following is meant to answer any questions or concerns you might have.


Payment to be receive prior to shipping your purchased piece. Payments must be made within 7 days of purchase. Pay with PayPal or Direct Check Out. Pieces bought with checks will be held until funds clear. If you are overseas, payment must be through PayPal or Direct Check Out.

If you are ordering a Custom Order, or a Made to Order Item payment must be made before work begins on the item. See additional information below for Custom Orders Shipping

Your item(s) will ship within 3-5 business days of completed payment, unless your item is a made to order. Made to order items will need time to be crafted and assembled.


Your item will come carefully packaged, to insure it is not damaged in transport. Insurance is included with ALL items. I will combine shipping for multiple purchases. Shipping is through USPS Priority (US Buyers) or First Class (International Buyers). I am not responsible for packages lost in transit.

International packages will be shipped USPS First Class with Insurance included. Buyer is responsible for any customs fees that may be applied. Tracking is not guaranteed once once your item is outside the US. 

If you wish to use an alternate form of shipping, please contact me before or during the time of purchase. Insurance that covers the cost of the item will be included in the shipping. Items will be shipped as Merchandise and not Gifts.

Refunds and Exchanges

All purchases are final! However, I will repair damage done during shipping to the piece for free, except for return shipping costs. Please contact me before shipping a repair, and use confirmation of delivery; I cannot be responsible for lost packages.

If a refund is truly warranted (not buyers remorse), the full amount of the item will be refunded, MINUS the shipping cost. Return shipping is the responsibility of the buyer. Once the returned item is received back at the shop, a refund will be issued.

If an item is lost in transit or damaged in transit please following USPS instructions on collecting the insurance of your item. All items are insured when shipped.

Additional Policies and FAQs

CUSTOM ORDERS: Customer Orders are orders that are being custom made. After details (design/price/turnaround/shipping) are worked out a custom private listing will be created. After a custom order has been paid for, work will start on the item. If an item will be delayed you will be notified. Once a custom order has been paid for it cannot be canceled (unless the item is able to pass in a general market).

MADE TO ORDER: Made to order pieces are just that. They are made when ordered. All Made to Order items will dealt with in a timely fashion and should stay true to their turn around times. But as with life, delays happen. It an item is delayed you will be notified. Orders can be canceled within 3 days of the purchase, but cannot be canceled after that or after the item ships.